1. Can I view your prices online?

No, we do not publicize our prices because they depend on your order quantity. The larger your order, the better the price we can offer.

2. How can I order?

Simply send the list of item codes you are interested in to our email at artexim@gmail.com or via WhatsApp at +84912236172 to receive a quotation. Once you receive and approve our quote, you can proceed to place your order with us.

3. What is your minimum order quantity (MOQ)?

Our MOQ is 10 pieces or sets per color for each item.

4. What is your minimum order amount?

Our minimum order amount is $300 USD.

5. Can you do custom for my own designs?

Yes, we can. Please email us at artexim@gmail.com or contact us via WhatsApp at +84912236172 with your custom design requests.

6. How many colors can you make?

• With Natural Horn colors, there are five basic natural horn colors: Black, White, Brown, Black with white grain, and Matte grey.
• With Lacquer colors, we can match almost any color based on your samples or standard color charts like Pantone, RAL, etc.
• With Dyed horn colors: Dyed colors are not as abundant as lacquer colors. We can dye some basic colors. The beauty of dyed colors is that you can see the horn grains. With the same color dyed at the same time, the finished color may look different from piece to piece; because horn is a natural material, colors and patterns may vary. This is the natural beauty of dyed horn colors which lacquer colors do not have.

*** The colors of the products on this website are only recommended colors; we can change to another color according to your requirements.

7. Why are there so many earrings on your website that don’t have hangers?

We will hang steel hooks when shipping to you.
In case you prefer ear-stud buttons to steel hooks, we will hang ear-stud buttons for your earrings. However, please be informed in advance that ear-stud buttons are much more expensive than steel hooks.

8. Can I cancel my order? What is your cancellation fee?

Yes. All orders canceled after production has begun will incur a cancellation fee of 50% of the total order value.

9. What are your payment terms?

A deposit of 50% of the total order value is required to process your order. The rest of the total value plus shipping costs and other charges (if applicable) must be paid before we ship the order to you.

10. What methods of payment do you accept?

We accept payments via Wire Transfer (T/T), PayPal, MoneyGram, or Western Union.

11. Do you charge sales tax?

We do NOT charge sales tax on any orders.

12. What is your delivery time?

Delivery time depends on your order size. However, it normally takes 3 to 4 weeks, depending on the size of your orders and also how many styles you order in total. There may be delays due to high volume times, so please plan ahead and order as early as possible.

13. What shipping carriers do you use?

To ensure that your orders arrive safely and promptly, we partner with extremely reliable shipping carriers, offering express air services with tracking systems such as DHL, FedEx, or UPS.

14. What are your shipping rates?

After confirming your order, we will calculate the shipping rate and keep you informed. We take it for sure that our shipping rates are very reasonable due to our long-time partnerships with shipping companies.

15. When will you send me tracking information?

As soon as your package is shipped, you will receive an email or Whatsapp notification confirming the shipment along with the tracking number. You can track your order online by then.

16. Am I responsible for import taxes, duties and fees in my country?

Yes, all import taxes, duties and fees incurred in your country are your responsibility. You are encouraged to contact your local customs bureau to inquire about possible import taxes and other charges.

17. What is your return policy?

We accept returns in case of our errors, such as defective or wrong items, within 10 days after the date of receipt.